{
 "date_releve": "2026-10-04",
 "methode": "Fonctions DÉCLARÉES par l'éditeur dans sa documentation publique, relevées avec une citation mot pour mot et une copie datée de la page. Rien n'est testé ici : ces fonctions ne comptent pas dans la note, elles se mesurent au passage n°2. Une fonction que la documentation ne mentionne pas est « non documentée », jamais « non ». La fonction doit appartenir au produit testé, pas à un autre produit du même éditeur.",
 "criteres": [
  {
   "id": "assistant_ia",
   "famille": "construction",
   "type": "oui_non",
   "libelle": "Assistant IA de construction",
   "definition": "Dans l'interface, on décrit en langage naturel ce qu'on veut et l'outil génère ou modifie l'agent lui-même (consigne complète, parcours, réglages, base). Partiel : seulement une aide ponctuelle (réécrire la consigne, suggérer une réponse). Ne compte pas : le modèle qui répond aux visiteurs, des modèles prêts à l'emploi."
  },
  {
   "id": "choix_modele",
   "famille": "construction",
   "type": "liste",
   "libelle": "Choix du modèle de langage",
   "definition": "Le client choisit le modèle de langage qui répond. La liste porte les modèles ou fournisseurs nommés par la documentation (GPT, Claude, Gemini, Mistral...). Non : l'éditeur écrit que le modèle est imposé ou qu'il le choisit lui-même."
  },
  {
   "id": "base_formats",
   "famille": "base",
   "type": "liste",
   "libelle": "Formats de fichier acceptés",
   "definition": "Formats de fichier importables dans la base de connaissance (PDF, DOCX, TXT, MD, CSV, XLSX, PPTX, HTML, JSON...)."
  },
  {
   "id": "base_site",
   "famille": "base",
   "type": "oui_non",
   "libelle": "Import d'un site par son adresse",
   "definition": "L'outil importe plusieurs pages d'un site à partir de son adresse (exploration des liens ou plan du site), pas seulement une page à la fois."
  },
  {
   "id": "base_synchro",
   "famille": "base",
   "type": "oui_non",
   "libelle": "Mise à jour automatique des sources",
   "definition": "Les sources (site ou applications connectées) se resynchronisent seules, à intervalle régulier, sans clic."
  },
  {
   "id": "base_connecteurs",
   "famille": "base",
   "type": "liste",
   "libelle": "Applications sources connectables",
   "definition": "Applications branchables directement comme source de la base (Google Drive, Notion, SharePoint, Confluence, Zendesk, Dropbox...), sans logiciel tiers."
  },
  {
   "id": "base_limite",
   "famille": "base",
   "type": "texte",
   "libelle": "Taille de la base sur le petit plan",
   "definition": "Limite de taille de la base (caractères, Mo, fichiers, pages) sur le plan gratuit, ou à défaut sur le premier plan payant. Une limite par fichier ou par import ne compte pas : c'est la taille totale de la base qui est relevée."
  },
  {
   "id": "api_conversation",
   "famille": "integration",
   "type": "oui_non",
   "libelle": "API de conversation",
   "definition": "API publique documentée pour envoyer un message à l'agent et recevoir sa réponse depuis son propre logiciel."
  },
  {
   "id": "webhook",
   "famille": "integration",
   "type": "oui_non",
   "libelle": "Webhooks",
   "definition": "Envoi automatique d'événements (nouvelle conversation, message, contact recueilli) vers une adresse choisie par le client. Un appel HTTP placé comme étape d'un parcours compte dans « Appel d'API pendant la conversation », pas ici."
  },
  {
   "id": "actions_http",
   "famille": "integration",
   "type": "oui_non",
   "libelle": "Appel d'API pendant la conversation",
   "definition": "Pendant la conversation, l'agent appelle une API externe réglée dans l'interface (prise de rendez-vous, suivi de commande). Un bloc de code écrit dans l'outil compte ; un serveur à héberger soi-même ne compte pas."
  },
  {
   "id": "mcp_client",
   "famille": "integration",
   "type": "oui_non",
   "libelle": "Branchement à un serveur MCP",
   "definition": "L'agent se branche à un serveur MCP (Model Context Protocol) externe et utilise ses outils pendant la conversation."
  },
  {
   "id": "mcp_serveur",
   "famille": "integration",
   "type": "oui_non",
   "libelle": "Serveur MCP de l'éditeur",
   "definition": "L'éditeur publie un serveur MCP officiel qui permet de piloter l'outil ou d'interroger l'agent depuis un assistant (Claude, ChatGPT, Cursor...). Un serveur qui ne donne accès qu'à la documentation, ou qui pilote un autre produit de l'éditeur, ne compte pas."
  },
  {
   "id": "widget",
   "famille": "canaux",
   "type": "oui_non",
   "libelle": "Bulle de discussion pour site",
   "definition": "Widget de discussion à poser sur un site, fourni par l'outil."
  },
  {
   "id": "whatsapp",
   "famille": "canaux",
   "type": "oui_non",
   "libelle": "WhatsApp",
   "definition": "Branchement natif à WhatsApp (API WhatsApp Business), sans logiciel tiers."
  },
  {
   "id": "messenger_instagram",
   "famille": "canaux",
   "type": "oui_non",
   "libelle": "Messenger ou Instagram",
   "definition": "Branchement natif à Messenger ou à Instagram ; la note dit lesquels."
  },
  {
   "id": "telephone",
   "famille": "canaux",
   "type": "oui_non",
   "libelle": "Réponse au téléphone",
   "definition": "L'agent répond à la voix à des appels téléphoniques entrants, sans logiciel tiers (un numéro fourni ou un opérateur branché nativement)."
  },
  {
   "id": "hebergement_ue",
   "famille": "donnees",
   "type": "oui_non",
   "libelle": "Hébergement dans l'Union européenne",
   "definition": "Les données du client peuvent être hébergées dans l'Union européenne ; le plan minimal dit si c'est réservé à un plan."
  },
  {
   "id": "dpa_public",
   "famille": "donnees",
   "type": "oui_non",
   "libelle": "Contrat de sous-traitance (DPA) en ligne",
   "definition": "Le contrat de sous-traitance des données (DPA) se consulte ou se signe en ligne, sans en faire la demande."
  },
  {
   "id": "sous_traitants",
   "famille": "donnees",
   "type": "oui_non",
   "libelle": "Liste des sous-traitants",
   "definition": "Liste publique des sous-traitants."
  },
  {
   "id": "export_conversations",
   "famille": "donnees",
   "type": "oui_non",
   "libelle": "Export des conversations",
   "definition": "Les conversations s'exportent en fichier depuis l'interface ou par l'API."
  },
  {
   "id": "reversibilite",
   "famille": "donnees",
   "type": "oui_non",
   "libelle": "Agent exportable",
   "definition": "L'agent lui-même s'exporte en fichier réimportable, ou son code est ouvert et auto-hébergeable."
  }
 ],
 "familles": [
  {
   "id": "construction",
   "libelle": "Construction"
  },
  {
   "id": "base",
   "libelle": "Base de connaissance"
  },
  {
   "id": "integration",
   "libelle": "API et MCP"
  },
  {
   "id": "canaux",
   "libelle": "Canaux"
  },
  {
   "id": "donnees",
   "libelle": "Données personnelles"
  }
 ],
 "outils": [
  {
   "slug": "botpress",
   "nom": "Botpress",
   "date_releve": "2026-10-04",
   "criteres": {
    "assistant_ia": {
     "valeur": "non_documente",
     "liste": null,
     "plan_min": null,
     "citation": "The builder agent inside Viber. Vibe translates your requests into structured agent configuration and helps you refine it.",
     "url": "https://botpress.com/docs/viber/get-started/how-viber-works",
     "citation_plan": null,
     "note": "Documenté pour Botpress Viber (constructeur « Vibe »), un autre produit de l'éditeur, pas pour Studio, le produit testé."
    },
    "choix_modele": {
     "valeur": "oui",
     "liste": [
      "Claude (Anthropic)",
      "OpenAI",
      "Gemini (Google AI)",
      "Mistral AI",
      "Groq",
      "Cerebras",
      "Fireworks AI",
      "Hugging Face"
     ],
     "plan_min": null,
     "citation": "Botpress integrates with Anthropic. The integration lets your bot use a curated list of Claude models as the LLM for a node, workflow, or skill.",
     "url": "https://botpress.com/hub?type=LLM",
     "citation_plan": null,
     "citations_sup": [
      {
       "elements": [
        "OpenAI"
       ],
       "citation": "Botpress integrates with OpenAI. Your bot can use a curated list of OpenAI models to generate content and images and to transcribe audio to text.",
       "url": "https://botpress.com/hub?type=LLM"
      },
      {
       "elements": [
        "Gemini (Google AI)"
       ],
       "citation": "Botpress integrates with Google AI. The integration gives your bot access to Gemini models for content generation and chat completions.",
       "url": "https://botpress.com/hub?type=LLM"
      },
      {
       "elements": [
        "Mistral AI"
       ],
       "citation": "Botpress integrates with Mistral AI. The integration lets your bot use a curated list of Mistral AI models as the LLM for a node, workflow, or skill.",
       "url": "https://botpress.com/hub?type=LLM"
      },
      {
       "elements": [
        "Groq"
       ],
       "citation": "Botpress integrates with Groq. Your bot can use a curated list of Groq models for content generation, chat completions, and audio transcription.",
       "url": "https://botpress.com/hub?type=LLM"
      },
      {
       "elements": [
        "Cerebras"
       ],
       "citation": "Botpress integrates with Cerebras. The integration lets your bot choose from a curated list of Cerebras models for content generation and chat completions.",
       "url": "https://botpress.com/hub?type=LLM"
      },
      {
       "elements": [
        "Fireworks AI"
       ],
       "citation": "Botpress integrates with Fireworks AI. Your bot can use curated Fireworks AI models for content generation, chat completions, and audio transcription.",
       "url": "https://botpress.com/hub?type=LLM"
      },
      {
       "elements": [
        "Hugging Face"
       ],
       "citation": "Botpress integrates with Hugging Face. Your bot can use pre-warmed chat completion models hosted on Hugging Face as the LLM for a node, workflow, or skill.",
       "url": "https://botpress.com/hub?type=LLM"
      }
     ]
    },
    "base_formats": {
     "valeur": "oui",
     "liste": [
      "PDF",
      "HTML",
      "TXT",
      "DOC",
      "DOCX",
      "MD"
     ],
     "plan_min": null,
     "citation": "Here’s a list of supported file formats: .pdf .html .txt .doc .docx .md",
     "url": "https://botpress.com/docs/studio/concepts/knowledge-base/add-sources",
     "citation_plan": null
    },
    "base_site": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "By default, you can add a root domain (or some subpath of a root domain) and let Botpress discover the other pages on that website.",
     "url": "https://botpress.com/docs/studio/concepts/knowledge-base/add-sources",
     "citation_plan": null
    },
    "base_synchro": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "By default, Botpress indexes any web pages you add once, then continues to reference that version of the pages. However, you can also schedule a re-crawling of the pages",
     "url": "https://botpress.com/docs/studio/concepts/knowledge-base/add-sources",
     "citation_plan": null
    },
    "base_connecteurs": {
     "valeur": "oui",
     "liste": [
      "Notion",
      "Google Drive",
      "SharePoint",
      "Google Sheets (Public Sync)"
     ],
     "plan_min": null,
     "citation": "that integration will either: Be displayed alongside the other options in your Knowledge Base (like the Notion integration) Have Cards that handle synchronization with Knowledge Bases (like the Google Drive integration)",
     "url": "https://botpress.com/docs/studio/concepts/knowledge-base/add-sources",
     "citation_plan": null,
     "citations_sup": [
      {
       "elements": [
        "SharePoint"
       ],
       "citation": "Botpress integrates with SharePoint. Sync one or many SharePoint document libraries with Botpress knowledge bases, with optional folder-level routing.",
       "url": "https://botpress.com/integrations/plus-sharepoint"
      },
      {
       "elements": [
        "Google Sheets"
       ],
       "citation": "Botpress integrates with Google Sheets through the Google Sheets Public Sync integration. It syncs rows from a public Google Sheet into a Botpress Knowledge Base, with a Sync KB action to refresh the data.",
       "url": "https://botpress.com/integrations/plus-google-sheets"
      }
     ]
    },
    "base_limite": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "Vector storage 100MB 1GB 5GB Custom",
     "url": "https://botpress.com/pricing",
     "citation_plan": null,
     "note": "100 Mo, 1 Go ou 5 Go de stockage vectoriel selon le plan."
    },
    "api_conversation": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "The Chat API offers an HTTP API to chat with your bot.",
     "url": "https://botpress.com/docs/api-reference/chat-api/introduction",
     "citation_plan": null
    },
    "webhook": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "Webhook URL: Called by the Chat API to notify you of chat-related events.",
     "url": "https://botpress.com/docs/api-reference/chat-api/introduction",
     "citation_plan": null
    },
    "actions_http": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "To make API requests, you can use [Axios](https://axios-http.com/docs/intro).",
     "url": "https://botpress.com/docs/studio/concepts/cards/execute-code",
     "citation_plan": null,
     "note": "Par du code écrit dans une carte « Execute Code » de Studio."
    },
    "mcp_client": {
     "valeur": "non_documente",
     "liste": null,
     "plan_min": null,
     "citation": "Connect an MCP server when it exposes a set of compatible tools. Configure the server URL and its supported authentication under **Build > Tools**, then enable the individual tools the agent should use.",
     "url": "https://botpress.com/docs/viber/build/tools-and-integrations",
     "citation_plan": null,
     "note": "Documenté pour Botpress Viber, un autre produit de l'éditeur, pas pour Studio, le produit testé."
    },
    "mcp_serveur": {
     "valeur": "non_documente",
     "liste": null,
     "plan_min": null,
     "citation": "an MCP server that exposes Desk operations as tools so you can script the move yourself.",
     "url": "https://botpress.com/intercom-integration",
     "citation_plan": null,
     "note": "Le serveur MCP trouvé concerne Botpress Desk, l'outil de service client de l'éditeur."
    },
    "widget": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "You can use Webchat to add your bot to your website in a variety of ways, from a simple embed code to a fully customizable React library.",
     "url": "https://botpress.com/docs/webchat/get-started/introduction",
     "citation_plan": null
    },
    "whatsapp": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "The official WhatsApp integration allows your users to chat with your bot by messaging a WhatsApp number.",
     "url": "https://botpress.com/docs/integrations/integration-guides/whatsapp/introduction",
     "citation_plan": null
    },
    "messenger_instagram": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "The official Messenger and Facebook integration allows users to chat with your bot by messaging a Facebook page.",
     "url": "https://botpress.com/docs/integrations/integration-guides/messenger",
     "citation_plan": null,
     "note": "Messenger et Instagram.",
     "citations_sup": [
      {
       "elements": [
        "Instagram"
       ],
       "citation": "The official Instagram integration allows your users to chat with your bot by messaging an Instagram account.",
       "url": "https://botpress.com/docs/integrations/integration-guides/instagram"
      }
     ]
    },
    "telephone": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "Botpress integrates with Twilio Voice. Callers can talk to your bot on a phone call to your Twilio number, with the voice and language you choose.",
     "url": "https://botpress.com/hub?type=LLM",
     "citation_plan": null,
     "note": "Par l'intégration Twilio Voice, sur le numéro Twilio du client."
    },
    "hebergement_ue": {
     "valeur": "non_documente",
     "liste": null,
     "plan_min": null,
     "citation": null,
     "url": null,
     "citation_plan": null
    },
    "dpa_public": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "This DPA is supplemental to, and forms an integral part of, the agreement between the entity of the Botpress group identified in the Terms of Service and the Customer. This DPA is in force upon its incorporation into such agreement by reference.",
     "url": "https://botpress.com/legal/data-processing-agreement",
     "citation_plan": null
    },
    "sous_traitants": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "Schedule 1 - List of Service Providers (Subprocessors)",
     "url": "https://botpress.com/legal/privacy-statement",
     "citation_plan": null
    },
    "export_conversations": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "Access and export raw bot conversations from Botpress to an external service using the Botpress API.",
     "url": "https://botpress.com/docs/studio/guides/advanced/exporting-data/exporting-raw-conversations-with-the-botpress-api",
     "citation_plan": null
    },
    "reversibilite": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "The exported file will be a `.bpz` file (which is a special archive format for Botpress Cloud bots)",
     "url": "https://botpress.com/docs/studio/concepts/import-export-bots",
     "citation_plan": null,
     "note": "Export de l'agent en fichier .bpz, réimportable."
    }
   }
  },
  {
   "slug": "chatbase",
   "nom": "Chatbase",
   "date_releve": "2026-10-04",
   "criteres": {
    "assistant_ia": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "Backstage is an AI-powered operations center that lets users manage their AI agent through natural language conversation, instead of navigating multiple settings pages manually.",
     "url": "https://chatbase.co/docs/user-guides/chatbot/backstage.md",
     "citation_plan": "there is no plan-level gate blocking access. The only throttle is the daily message limit, which varies by plan:",
     "url_plan": "https://chatbase.co/docs/user-guides/chatbot/backstage.md"
    },
    "choix_modele": {
     "valeur": "oui",
     "liste": [
      "GPT",
      "Claude",
      "Gemini",
      "Llama",
      "DeepSeek",
      "Grok",
      "Mistral",
      "Kimi",
      "GLM"
     ],
     "plan_min": null,
     "citation": "The AI model is the specific machine learning model used to generate responses for your AI agent. Each model has different capabilities, performance characteristics, and message credit cost, so you can choose the one that best fits your needs.",
     "url": "https://chatbase.co/docs/user-guides/chatbot/build.md",
     "citation_plan": null,
     "note": null,
     "citations_sup": [
      {
       "elements": [
        "GPT"
       ],
       "citation": "* **GPT-6.1 Sol**: 2 message credits",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "Claude"
       ],
       "citation": "* **Claude 4.8 Opus**: 6 message credits",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "Gemini"
       ],
       "citation": "* **Gemini 3.6 Flash**: 2 message credits",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "Llama"
       ],
       "citation": "* **Llama 4 Maverick**: 1 message credit",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "DeepSeek"
       ],
       "citation": "* **DeepSeek-V4.1-Flash**: 1 message credit",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "Grok"
       ],
       "citation": "* **Grok 4**: 4 message credits",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "Mistral"
       ],
       "citation": "* **Mistral Medium 3.5**: 2 message credits",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "Kimi"
       ],
       "citation": "* **Kimi K2.5**: 1 message credit",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      },
      {
       "elements": [
        "GLM"
       ],
       "citation": "* **GLM 5.3 Flash**: 1 message credit",
       "url": "https://chatbase.co/docs/user-guides/chatbot/build.md"
      }
     ]
    },
    "base_formats": {
     "valeur": "oui",
     "liste": [
      "PDF",
      "TXT",
      "DOC",
      "DOCX"
     ],
     "plan_min": null,
     "citation": "Chatbase accepts `.pdf`, `.txt`, `.doc`, and `.docx` files up to 20 MB each.",
     "url": "https://chatbase.co/docs/user-guides/chatbot/data-sources.md",
     "citation_plan": null
    },
    "base_site": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "Crawl links. Enter the homepage URL and Chatbase discovers every public page.",
     "url": "https://chatbase.co/docs/user-guides/chatbot/data-sources.md",
     "citation_plan": null
    },
    "base_synchro": {
     "valeur": "oui",
     "liste": null,
     "plan_min": "Standard",
     "citation": "Websites, Notion pages, and tickets change outside Chatbase. Auto-resync re-reads them every week so the AI agent stays current.",
     "url": "https://chatbase.co/docs/user-guides/chatbot/data-sources.md",
     "citation_plan": "Auto-resync is available on Standard and Pro plans only.",
     "url_plan": "https://chatbase.co/docs/user-guides/chatbot/data-sources.md"
    },
    "base_connecteurs": {
     "valeur": "oui",
     "liste": [
      "Notion",
      "Zendesk (tickets)",
      "Salesforce (tickets)"
     ],
     "plan_min": null,
     "citation": "Click Add Notion Pages to connect your Notion workspace and choose which pages to import. The AI agent can then answer from the content of those pages.",
     "url": "https://chatbase.co/docs/user-guides/chatbot/data-sources.md",
     "citation_plan": null,
     "citations_sup": [
      {
       "elements": [
        "Zendesk",
        "Salesforce"
       ],
       "citation": "Click **Add tickets** to train the AI agent on closed support tickets from [Salesforce](/docs/user-guides/integrations/salesforce) or [Zendesk](/docs/user-guides/integrations/zendesk).",
       "url": "https://chatbase.co/docs/user-guides/chatbot/data-sources.md"
      }
     ]
    },
    "base_limite": {
     "valeur": "oui",
     "liste": null,
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   "slug": "dalevoz",
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     "citation": "Message credits are provided to help you easily try out different models from OpenAI, Anthropic, Gemini, xAI, Tongyi in Dify.",
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    "sous_traitants": {
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     "citation": "These subprocessors are listed below, with a description of the service and the location where data is hosted.",
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     "citation": "For large-scale exports, you can use Intercom's Conversations API to retrieve full conversation content in bulk.",
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  },
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   "slug": "landbot",
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     "citation": "APIchat is a Landbot channel designed for developers who want to plug Landbot into a messaging platform that isn't natively supported",
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     "citation": "Other platforms call them \"webhooks\" as they trigger an HTTP POST Request to a designated (by you) endpoint, every time a message or specific event is triggered in the bot.",
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     "citation": "Embed the agent as a widget, a popup or a full-page bot.",
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     "citation": "Yes! Landbot uses WhatsApp's official API to integrate the most popular instant messaging app.",
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     "citation": "Landbot covers website, WhatsApp, Facebook Messenger, and API, but doesn't offer an Instagram or TikTok channel.",
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     "citation": "Landbot's core infrastructure and customer data are hosted in the EU (Google Cloud Platform, europe-west1, Belgium).",
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     "citation": "Our Data Processing Addendum (DPA) outlines these commitments. Our DPA can be found in the Resources section of this Trust Center.",
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     "citation": "AI platform that helps us executing our AI integration functionalities like Built-it-for-me, FAQs AI Assistant, Lead Gen AI Assistant, Appointment Scheduling Assistant and AI Agents.",
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     "plan_min": null,
     "citation": "click Chat Transcript Export to get the full message-by-message conversation transcripts, separate from the field data in Raw Data Export.",
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  },
  {
   "slug": "lime-connect",
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     "citation": "The workflows copilot sidebar opens. Here, just prompt the ideas for your workflow and the AI will create a workflow for you automatically. If you want, you can also finetune the result by talking directly to the copilot.",
     "url": "https://docs.lime-connect.com/features/workflows",
     "citation_plan": "No-code drag-and-drop builder Workflows Copilot Saves time and streamlines processes Pro Enterprise",
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     "citation": null,
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    },
    "base_formats": {
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     "plan_min": "Pro",
     "citation": "You can upload PDF documents to your knowledge base.",
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     "citation_plan": "Starting from the Pro plan, you can book Connect AI as an add-on.",
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    "base_site": {
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     "plan_min": "Pro",
     "citation": "Switch to the \"Sources\" tab to have entire website structures automatically uploaded and processed by the AI.",
     "url": "https://docs.lime-connect.com/features/connect-ai/knowledge-base",
     "citation_plan": "Starting from the Pro plan, you can book Connect AI as an add-on.",
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     "citation": "The maximum number of elements is 3000 within the entire knowledge base per organization. This includes files, text files, and individual URLs from a website sync.",
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    "webhook": {
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     "citation": "In the add-on settings, enter the callback URL of your API endpoint. HTTP and HTTPS are supported as protocols. We will POST the data to your URL as a JSON document with the content type application/JSON.",
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     "citation_plan": "Add-onIntegrate Lime Connect into your favorite 3rd party apps or your own notification system.Pro",
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     "plan_min": "Pro",
     "citation": "API actions allow you to connect external systems and services to your workflows by making HTTP requests to their endpoints.",
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     "citation_plan": "Starting from the Pro plan, you can book Connect AI as an add-on.",
     "note": "Par une requête HTTP dans un workflow.",
     "url_plan": "https://connect.lime-technologies.com/en/pricing/"
    },
    "mcp_client": {
     "valeur": "oui",
     "liste": null,
     "plan_min": "Pro",
     "citation": "To connect your own MCP Server or one from a third-party provider, you can add and configure it in Connect AI under \"Actions > MCP Server\".",
     "url": "https://docs.lime-connect.com/features/connect-ai/mcp",
     "citation_plan": "Starting from the Pro plan, you can book Connect AI as an add-on.",
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    "mcp_serveur": {
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     "citation": null,
     "url": null,
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    },
    "widget": {
     "valeur": "oui",
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     "plan_min": null,
     "citation": "A widget consists of a chat button and a chat window.",
     "url": "https://faq.lime-connect.com/all-documents/what-is-a-widget",
     "citation_plan": "Simple chat setup for your website.",
     "url_plan": "https://connect.lime-technologies.com/en/pricing/"
    },
    "whatsapp": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "To tap into that vast potential, Lime Connect can integrate with the new WhatsApp Business API.",
     "url": "https://docs.lime-connect.com/features/channels/whatsapp",
     "citation_plan": "Max. number of WhatsApp numbers - 10 20",
     "url_plan": "https://connect.lime-technologies.com/en/pricing/"
    },
    "messenger_instagram": {
     "valeur": "oui",
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     "plan_min": null,
     "citation": "In order to use Facebook Messenger with Lime Connect, you need to connect Lime Connect to your company's Facebook Pages.",
     "url": "https://docs.lime-connect.com/features/channels/facebook",
     "citation_plan": "Number of channels 1 website channel Unlimited Unlimited",
     "note": "Messenger et Instagram.",
     "citations_sup": [
      {
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       ],
       "citation": "With our Instagram channel, you can react to messages received via one of the most popular social media networks directly in your Lime Connect Message Center, alongside Webchats, WhatsApp, email and many more.",
       "url": "https://docs.lime-connect.com/features/channels/instagram"
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      {
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        "Instagram"
       ],
       "citation": "Connect AI supports all popular digital channels for customer communication, including website chat, WhatsApp, and Instagram. AI Agents communicate seamlessly across these channels and access the same knowledge base everywhere.",
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     ],
     "url_plan": "https://connect.lime-technologies.com/en/pricing/"
    },
    "telephone": {
     "valeur": "restreint",
     "liste": null,
     "plan_min": null,
     "citation": "The phone channel is currently in Alpha state and not publicly available yet.",
     "url": "https://docs.lime-connect.com/features/channels/phone-(alpha)",
     "citation_plan": null,
     "note": "Canal en phase alpha, sur demande au chargé de compte."
    },
    "hebergement_ue": {
     "valeur": "oui",
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     "plan_min": null,
     "citation": "All personal chat data is saved and used exclusively in our data center provider's servers in Germany.",
     "url": "https://faq.lime-connect.com/all-documents/how-does-lime-connect-handle-personal-data-where-are-these-stored-and-how-are-they-secured",
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    },
    "dpa_public": {
     "valeur": "oui",
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     "plan_min": null,
     "citation": "You can find the DPA with us in your Lime Connect dashboard",
     "url": "https://faq.lime-connect.com/all-documents/where-do-i-find-the-data-processing-agreement-(dpa)",
     "citation_plan": null,
     "note": "Dans le tableau de bord du compte."
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    "sous_traitants": {
     "valeur": "non_documente",
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     "plan_min": null,
     "citation": null,
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    },
    "export_conversations": {
     "valeur": "oui",
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     "citation": "A manual download. In your Message Center, go to \"All Conversations\" and select the desired transcripts. Then click on the download icon and choose if you want to download a CSV file or get your transcripts via email.",
     "url": "https://faq.lime-connect.com/all-documents/how-can-i-export-or-dispatch-transcripts",
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    "reversibilite": {
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     "citation": null,
     "url": null,
     "citation_plan": null
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   }
  },
  {
   "slug": "tidio",
   "nom": "Tidio (Lyro)",
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     "citation": "Note that at the bottom of the answer field you can use several available**AI Tools**(Rewrite, Elaborate, and Shorten), as well as add **images** or **hyperlinks**.",
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     "citation_plan": null,
     "note": "Réécrire, développer ou raccourcir un texte."
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     "plan_min": null,
     "citation": null,
     "url": null,
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    },
    "base_formats": {
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     "plan_min": null,
     "citation": "It is possible to expand Lyro's data source by importing a**CSV** or a**PDF** file into Tidio.",
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     "citation_plan": null
    },
    "base_site": {
     "valeur": "oui",
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     "plan_min": null,
     "citation": "If you select the **Website URL** option, you will be able to add several web page addresses, or your entire website (so that Lyro can scan all of the relevant content automatically).",
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    },
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     "valeur": "oui",
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     "plan_min": "Plus",
     "citation": "If you are subscribed to the custom **Plus** or **Premium** package, you gain access to the **automatic website re-sync** option. It's available inside Lyro's **Configure > General** section; it allows your URLs to synchronize every week automatically.",
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     "citation_plan": "If you are subscribed to the custom **Plus** or **Premium** package, you gain access to the **automatic website re-sync** option.",
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    "base_connecteurs": {
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     "liste": [
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     "citation": "This feature is available for Shopify and WooCommerce stores through its dedicated integration, as well as for all platforms in general through OpenAPI.",
     "url": "https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent",
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     "valeur": "oui",
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     "plan_min": null,
     "citation": "You can add **up to 500** URLs overall. If you wish to include more, a **Plus** subscription will be required.",
     "url": "https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base",
     "citation_plan": null,
     "note": "500 adresses de pages au plus, davantage avec le plan Plus."
    },
    "api_conversation": {
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     "plan_min": "Plus",
     "citation": "This API endpoint asks Lyro to answer a ticket based on the data provided. Responding can take up to 40 seconds.",
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     "citation_plan": "All other OpenAPI endpoints are available exclusively on the Plus and Premium plans.",
     "note": "L'agent répond à un ticket, pas à une conversation en direct.",
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    "webhook": {
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     "plan_min": "Plus",
     "citation": "You can subscribe to Webhook topics to receive notifications on your endpoint URL when an event occurs.",
     "url": "https://developers.tidio.com/docs/webhooks-introduction.md",
     "citation_plan": "Webhooks are available exclusively on the Plus and Premium plan",
     "url_plan": "https://developers.tidio.com/docs/webhooks-introduction.md"
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     "plan_min": "Gratuit",
     "citation": "Tidio’s AI can be configured to make API calls to return customer-specific information such as order information, account information, or subscription information.",
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     "citation_plan": "The **free** version of Tidio allows **1** Action (this also applies to any paid subscription that does not include the **Lyro AI Agent** package);",
     "url_plan": "https://help.tidio.com/hc/en-us/articles/20344365583132-Lyro-Actions"
    },
    "mcp_client": {
     "valeur": "oui",
     "liste": null,
     "plan_min": null,
     "citation": "You can connect your Lyro AI agent with **MCP** (Model Context Protocol) server. This allows you to securely bridge Lyro with external tools, data sources, and services.",
     "url": "https://help.tidio.com/hc/en-us/articles/30324178932892-Connect-Lyro-with-MCP-servers",
     "citation_plan": null
    },
    "mcp_serveur": {
     "valeur": "non_documente",
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     "plan_min": null,
     "citation": "Connect AI assistants to Tidio with one command and start offering instant support through chatbot and live chat interactions",
     "url": "https://github.com/TidioPoland/tidio-mcp-connector",
     "citation_plan": null,
     "note": "Un connecteur publié sur GitHub par l'éditeur se limite à connecter le compte et à produire le code du widget."
    },
    "widget": {
     "valeur": "oui",
     "liste": null,
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 "licence": "CC BY 4.0",
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}
